Why should I pre-order the album?
Although the album will be available to the public for free, you will be supporting the artists by pre-ordering the content and you will receive an album version with a higher quality than the free version available to the public.
How will I receive the digital album?
When the album is released on 31st of March 2020, a download link for the album will be sent to the email address which you have provided when you were pre-ordering the album.
Will my name be publicly displayed on the supports list?
The supports list publicly shows the latest and the top supports. Your name, the amount you’ve paid, and your comment will be displayed in this list, unless you choose to be anonymous when completing your pre-order. Please also note, by default purchases made with cryptocurrency are marked as anonymous in the supporters list. Comments deemed to be advertising a product, entity or service or links will not be published.
Is it possible to pre-order a physical version of the album?
No, at this point there are no plans to manufacture or sell physical versions of the album.
I encountered an error after trying to pre-order the album. What should I do?
This is usually due to wrong card information provided in the pre-order process. Select your preferred pre-order amount one more time, and fill in the payment form with the right card information.
How can I follow up on my order?
Your order receipt will be sent to your email shortly after your pre-order. You can follow up on your order by providing the support team with your reference number and email via email@example.com .
Can I cancel my order?
No, once your payment has been processed, your order can’t be cancelled.
Contacting the support team
If you haven’t found the answer to your question from above, you can contact our support team by contacting firstname.lastname@example.org .